Last Updated May 26, 2026 Privacy Policy

Table of Contents

1. Introduction and Scope

Riverscape Web & Marketing, LLC ("Riverscape Web," "we," "our," or "us") respects your privacy and is committed to being transparent about how we collect, use, store, process, and disclose information in connection with our websites, Riverscape Web Systems, the Impress Cloud Platform™, support systems, communications systems, operational systems, customer portals, hosted services, and related products, technologies, and services (collectively, the "Services").

For purposes of this Privacy Policy, "Riverscape Web Systems" means the systems, platforms, software, portals, support systems, administrative systems, communication systems, project-management systems, account systems, websites, interfaces, tools, infrastructure, databases, hosting systems, file-management systems, operational systems, authentication systems, and related technologies utilized by or on behalf of Riverscape Web in connection with the Services.

This Privacy Policy describes how Riverscape Web collects and processes information relating to:

  • (a) visitors to Riverscape Web's websites;
  • (b) customers and prospective customers;
  • (c) users of the Services;
  • (d) users of Riverscape Web Systems; and
  • (e) information submitted through websites, applications, portals, systems, or features powered or operated by Riverscape Web.

This Privacy Policy must be read together with our Terms of Service and applies only to information collected, processed, or controlled by Riverscape Web.

Customer-operated websites, third-party websites, third-party integrations, third-party services, and external platforms may maintain separate privacy policies and practices that are not controlled by Riverscape Web. Riverscape Web is not responsible for the privacy practices, policies, content, or operations of third parties.

In certain circumstances, Riverscape Web may act as a platform provider, hosting provider, or service provider on behalf of customers who operate their own websites and businesses using the Services. In such cases, customers are generally responsible for their own privacy practices, disclosures, legal compliance obligations, and business operations relating to information they collect through their own websites and activities.

By accessing or using the Services, you acknowledge that your information may be collected, processed, stored, and used as described in this Privacy Policy.

If you do not agree with this Privacy Policy and the Terms of Service, you may not access or use the Services.

2. Information We Collect

Riverscape Web may collect information directly from users, automatically through use of the Services, and from third-party services or integrations.

The types of information we collect depend on how the Services are used.

2.1 Information You Provide Directly

We may collect information that you voluntarily provide to us, including when you:

  • (a) create an account;
  • (b) subscribe to or purchase Services;
  • (c) submit contact forms, lead forms, support requests, or inquiries;
  • (d) communicate with Riverscape Web;
  • (e) upload content, files, images, videos, audio files, or other materials;
  • (f) participate in promotions, surveys, or newsletters; or
  • (g) otherwise interact with the Services.

Depending on the circumstances, such information may include:

  • name;
  • company or business name;
  • email address;
  • phone number;
  • billing information;
  • mailing address;
  • account credentials;
  • profile information;
  • communication content;
  • uploaded files or materials;
  • and other information voluntarily submitted to the Services.

2.2 Information Collected Automatically

When users access or interact with the Services, Riverscape Web and its service providers may automatically collect certain technical and usage-related information, including:

  • IP addresses;
  • browser type and version;
  • operating system;
  • device information;
  • screen resolution;
  • referring URLs;
  • pages visited;
  • dates and times of access;
  • usage activity and interactions;
  • cookie identifiers;
  • session information; and
  • diagnostic, analytics, and performance information.

This information may be collected through cookies, server logs, analytics tools, pixels, tracking technologies, and similar technologies.

2.3 Customer Website and Lead Information

The Services may permit customers to collect information through websites powered by the Impress Cloud Platform, including through:

  • contact forms;
  • lead forms;
  • live chat tools;
  • appointment requests;
  • communication tools;
  • file uploads;
  • reviews;
  • galleries; or
  • similar features.

Such information may include information submitted by visitors, leads, customers, or users of customer-operated websites.

Riverscape Web may process, store, transmit, host, or otherwise handle such information in connection with providing the Services.

Customers are responsible for determining how they collect, use, disclose, retain, and manage information collected through their own websites and business operations.

2.4 Third-Party Services and Integrations

The Services may integrate with or utilize Third-Party Services, including analytics providers, live chat providers, payment processors, communication tools, hosting providers, domain providers, and similar technologies.

Such Third-Party Services may independently collect, process, store, or transmit information in accordance with their own terms and privacy policies.

Riverscape Web does not control the privacy practices or operations of Third-Party Services.

3. How We Use Information

Riverscape Web may use collected information for a variety of operational, business, security, support, and service-related purposes, including to:

  • (a) provide, operate, maintain, host, and support the Services;
  • (b) create and manage user accounts;
  • (c) process subscriptions, transactions, invoices, and payments;
  • (d) communicate with users, customers, prospective customers, and website visitors;
  • (e) respond to inquiries, support requests, and customer service issues;
  • (f) provide notifications, alerts, updates, newsletters, or other communications;
  • (g) process and manage leads, contact requests, communications, and submissions through customer-operated websites;
  • (h) improve, troubleshoot, monitor, analyze, optimize, and develop the Services;
  • (i) maintain security, integrity, reliability, and performance of the Services;
  • (j) detect, investigate, prevent, or address fraud, abuse, spam, security incidents, unauthorized activity, or violations of agreements or policies;
  • (k) maintain backups, logs, archives, and disaster recovery systems;
  • (l) comply with legal obligations, enforce agreements, resolve disputes, and protect the rights, safety, and property of Riverscape Web, customers, users, or third parties;
  • (m) generate aggregated, statistical, diagnostic, or de-identified information relating to operation or usage of the Services; and
  • (n) otherwise operate and improve Riverscape Web's business and Services.

Riverscape Web may also use information internally for testing, analytics, operational reporting, feature development, quality assurance, and platform improvement purposes.

Where permitted by applicable law, Riverscape Web may send marketing, promotional, or informational communications relating to the Services. Users may opt out of certain marketing communications by following applicable unsubscribe instructions or contacting Riverscape Web.

4. Cookies and Tracking Technologies

Riverscape Web and certain Third-Party Services may use cookies, pixels, local storage, analytics technologies, session technologies, and similar tracking technologies ("Cookies") in connection with the Services.

Cookies are small data files or technologies that may be stored on a device or browser and used to help websites and services function, analyze usage, remember preferences, improve user experiences, maintain security, and support communications or analytics functionality.

4.1 Types of Cookies and Technologies We May Use.

The Services may use:

  • (a) essential or functional Cookies necessary for operation of the Services;
  • (b) session management and authentication technologies;
  • (c) security-related technologies;
  • (d) analytics and performance technologies;
  • (e) communication or live chat technologies;
  • (f) preference or settings technologies; and
  • (g) other technologies intended to improve functionality, reliability, performance, or user experience.

4.2 Third-Party Analytics and Communication Technologies

Riverscape Web may use Third-Party Services such as Google Analytics, Tawk.to, and similar technologies to help analyze usage, monitor performance, provide live chat functionality, improve the Services, and support customer communications.

These Third-Party Services may independently collect information relating to website usage, browser activity, devices, interactions, or communications in accordance with their own privacy policies and practices.

Riverscape Web does not control the privacy practices or technologies of Third-Party Services.

4.3 Cookie Controls and Preferences

Depending on the Services and applicable technologies in use, users may be provided with options to manage certain Cookie preferences or tracking settings.

Most web browsers also permit users to control or disable certain Cookies through browser settings. Disabling certain Cookies may affect functionality, features, or operation of portions of the Services.

4.4 Do Not Track Signals

Some web browsers may transmit "Do Not Track" signals or similar preferences. Because there is no universally accepted standard for such signals, the Services may not respond to all browser-based "Do Not Track" requests.

4.5 Customer Website Responsibility

Customers who operate websites powered by the Impress Cloud Platform are solely responsible for determining whether their own websites require cookie notices, cookie consent mechanisms, disclosures, or other privacy-related compliance measures applicable to their business activities or website visitors.

5. How Information May Be Shared

Riverscape Web does not sell personal information in exchange for monetary compensation.

Riverscape Web may share information under the following circumstances:

5.1 Service Providers and Operational Support

Riverscape Web may share information with service providers, contractors, hosting providers, infrastructure providers, payment processors, analytics providers, communication providers, support providers, and other third parties that assist with operation, maintenance, support, security, analytics, communications, hosting, payment processing, or improvement of the Services.

Such third parties may process information on behalf of Riverscape Web in connection with providing their services.

5.2 Customer Website Operations

Information submitted through customer-operated websites powered by the Impress Cloud Platform may be accessible to the applicable customer operating the website, as well as authorized personnel or service providers acting on behalf of that customer.

Riverscape Web may host, process, transmit, store, or otherwise handle such information in connection with providing the Services.

Customers are independently responsible for their own handling, use, disclosure, retention, and management of information collected through their own websites and business operations.

5.3 Legal Compliance and Protection

Riverscape Web may disclose information if reasonably necessary to:

  • (a) comply with applicable law, regulation, subpoena, court order, legal process, or governmental request;
  • (b) enforce agreements, policies, or legal rights;
  • (c) investigate or address suspected fraud, abuse, security incidents, illegal activity, or violations of agreements or policies;
  • (d) protect the rights, property, safety, security, or operations of Riverscape Web, users, customers, or third parties; or
  • (e) respond to emergencies or situations involving potential harm.

5.4 Business Transfers and Corporate Transactions

Information may be disclosed or transferred in connection with actual or proposed mergers, acquisitions, financing transactions, restructurings, reorganizations, asset sales, business transfers, bankruptcy proceedings, or similar corporate transactions involving Riverscape Web.

5.5 Aggregated and De-Identified Information

Riverscape Web may use, process, disclose, publish, or share aggregated, statistical, diagnostic, anonymized, or de-identified information that does not reasonably identify specific individuals for operational, analytical, security, business, marketing, or platform improvement purposes.

5.6 Third-Party Services

Third-Party Services integrated with or utilized in connection with the Services may independently collect, process, store, or disclose information in accordance with their own privacy policies and practices.

Riverscape Web does not control and is not responsible for the privacy practices or operations of Third-Party Services.

6. Data Retention

Riverscape Web retains information for as long as reasonably necessary to:

  • (a) provide, operate, maintain, and support the Services;
  • (b) manage accounts, subscriptions, transactions, and customer relationships;
  • (c) maintain backups, logs, archives, and disaster recovery systems;
  • (d) comply with legal obligations and enforce agreements;
  • (e) investigate or address fraud, abuse, security incidents, disputes, or violations of agreements or policies; and
  • (f) protect the rights, operations, safety, security, and integrity of Riverscape Web, the Services, customers, users, and third parties.

Retention periods may vary depending on:

  • the nature of the information;
  • operational requirements;
  • legal obligations;
  • security considerations;
  • backup and archival processes; and
  • business needs.

Information deleted by users or customers may remain temporarily in backups, logs, archives, replicated systems, disaster recovery systems, or operational records before being permanently removed.

Riverscape Web is not obligated to retain information indefinitely and may delete, archive, anonymize, or remove information at its discretion, subject to applicable law and operational requirements.

7. Security

Riverscape Web utilizes commercially reasonable administrative, technical, operational, and organizational measures intended to help protect information and support the security, integrity, availability, and reliability of the Services.

However, no method of internet transmission, electronic storage, hosting infrastructure, cloud platform, communication system, database, or security measure can be guaranteed to be completely secure, uninterrupted, or immune from unauthorized access, cyberattacks, breaches, loss, misuse, interception, alteration, corruption, or destruction.

Users acknowledge and accept that:

  • internet-based services inherently involve security risks;
  • unauthorized third parties may attempt to access systems or communications;
  • security incidents may occur despite reasonable safeguards; and
  • Riverscape Web cannot guarantee absolute security of information or systems.

Users are responsible for maintaining the confidentiality and security of their own account credentials, devices, systems, networks, and communications used in connection with the Services.

If Riverscape Web becomes aware of a security incident affecting information under its control, Riverscape Web may take actions it reasonably determines appropriate under the circumstances, including investigation, mitigation, remediation, notification, or operational response measures, subject to applicable law and operational considerations.

8. Your Choices and Rights

Depending on the circumstances and applicable law, users may have certain choices or rights relating to their information.

8.1 Account Information

Users may request updates or corrections to certain account or contact information by contacting Riverscape Web.

Customers are responsible for maintaining accurate account information and contact information associated with their accounts.

8.2 Marketing Communications

Users may opt out of receiving certain marketing or promotional communications from Riverscape Web by:

  • using unsubscribe links included in communications where available; or
  • contacting Riverscape Web directly.

Even if a user opts out of marketing communications, Riverscape Web may still send operational, transactional, account-related, billing-related, security-related, legal, or service-related communications.

8.3 Cookies and Browser Controls

Most web browsers permit users to manage, disable, or block certain Cookies or tracking technologies through browser settings or other tools.

Users may also be provided with certain Cookie preference options through the Services where applicable.

Disabling Cookies or tracking technologies may affect functionality or operation of portions of the Services.

8.4 Privacy Requests

Depending on applicable law and the nature of the relationship with Riverscape Web, users may request access to, correction of, or deletion of certain information maintained by Riverscape Web.

Riverscape Web may require verification of identity before responding to requests and may decline or limit requests where permitted or required by applicable law, operational requirements, security considerations, contractual obligations, or legitimate business purposes.

8.5 Customer Website Information

Riverscape Web may act as a service provider, platform provider, or hosting provider on behalf of customers operating their own websites and businesses.

If information was submitted through a customer-operated website powered by the Impress Cloud Platform, requests relating to such information may need to be directed to the applicable customer operating the website.

9. Children's Privacy

The Services are not directed to children under the age of thirteen (13), and Riverscape Web does not knowingly collect personal information directly from children under thirteen (13).

If Riverscape Web becomes aware that personal information has been collected from a child under thirteen (13) in a manner requiring parental consent or deletion under applicable law, Riverscape Web may take reasonable steps to delete such information.

Parents or guardians who believe that a child may have provided information to Riverscape Web may contact Riverscape Web using the contact information provided in this Privacy Policy.

10. Changes to This Privacy Policy

Riverscape Web may update or modify this Privacy Policy from time to time to reflect changes relating to:

  • the Services;
  • operational practices;
  • technologies;
  • legal requirements;
  • security practices;
  • business operations; or
  • other developments.

Updated versions of this Privacy Policy may be posted on Riverscape Web's websites or made available through the Services.

The "Last Updated" date associated with this Privacy Policy may be revised when changes are made.

Continued access to or use of the Services following updates to this Privacy Policy constitutes acknowledgment of the updated Privacy Policy to the extent permitted by applicable law.

11. Contact Information

Questions, requests, or concerns relating to this Privacy Policy or Riverscape Web's privacy practices may be directed to:

  • Riverscape Web & Marketing, LLC
  • Attn: Privacy Inquiries
  • PO Box 750592
  • Dayton, Ohio 45475
  • United States
  • Email: notices@riverscapeweb.com

Riverscape Web may request additional information to verify identity or process requests where appropriate.

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